This Privacy Policy explains how Pro Fix Roofing & Painting Pty Ltd ("we", "us", "our") collects, uses, stores and discloses your personal information. We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Who We Are
Pro Fix Roofing & Painting Pty Ltd provides roof restoration, roof repairs, ridge capping and re-bedding, gutter cleaning and replacement, exterior painting and pressure cleaning to homes across Melbourne, Victoria. ABN: TBC.
Information We Collect
When you contact us by phone or by email, we may collect personal information including your name, email address, phone number, the suburb or address of the property, and details of the work you are enquiring about. We only collect information that is reasonably necessary to respond to your enquiry and carry out our services.
How We Use Your Information
We use your personal information to:
- respond to your enquiry and provide you with a quote;
- arrange and carry out roofing, guttering, painting and cleaning work;
- communicate with you about your job, including scheduling and follow-up;
- meet our legal, insurance and record-keeping obligations.
We will not use your information for a purpose unrelated to the above, or send you marketing you have not asked for, without your consent.
Disclosure Of Your Information
We do not sell your personal information. We only disclose it where necessary to provide our services (for example, to a supplier or team member involved in your job) or where required or authorised by law. We take reasonable steps to ensure any third party handles your information consistently with the APPs.
Storage And Security
We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure. We keep your information only for as long as needed for the purposes described above or as required by law, after which it is securely destroyed or de-identified.
Access And Correction
You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us using the details below. We will respond within a reasonable period.
Cookies
Our website may use basic cookies and similar technologies to help the site function and to understand general usage. You can disable cookies in your browser settings, though some parts of the site may not work as intended.
Complaints
If you have a concern about how we have handled your personal information, please contact us first and we will do our best to resolve it. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Contact Us
For any privacy questions or requests, contact Pro Fix Roofing & Painting Pty Ltd:
Phone: 0449 930 752
Email: profixroofingandpaintingptyltd@gmail.com
This policy may be updated from time to time. Any changes will be posted on this page.